Refund & Cancellation Policy
Last updated: 2 October 2026
This policy explains how Premium membership, gems, cancellations and refunds work on FlirtIQ. Please read it before you buy.
1. No automatic renewal
Premium plans are one-time payments for a fixed period (1, 3 or 12 months). They do not renew automatically and we never charge you again without your action. When your plan ends, your account simply returns to the free plan. You can buy Premium again any time.
2. Cancelling
- You can cancel your membership at any time by emailing rizzlabsupport@gmail.com from the email on your account.
- After cancelling you keep Premium until the end of the period you paid for.
- Cancelling does not delete your account or chats. To delete your account, ask us by email.
3. No refunds
Because Premium and gems give you instant access to digital features, all purchases are final and non-refundable, including for unused days of a plan or unused gems, except in the cases listed in section 4.
4. When we do refund or fix a payment
- Duplicate or wrong charge: if you were charged twice or the wrong amount, we refund the extra amount in full.
- Paid but not received: if your payment went through but you did not get Premium or gems, we either add them to your account or refund you.
- Failed media: gems spent on a photo, video or voice note that fails to generate or is blocked by our safety systems are returned to your gem balance automatically.
- Where a refund is required by applicable law.
5. Gems
Gems are a virtual in-app currency. They have no cash value, cannot be exchanged for money and cannot be transferred to another account.
6. Payment issues
Email rizzlabsupport@gmail.com with the subject "Payment issue", the date of payment and the payment reference. We reply within 2 working days. Approved refunds go back to the original payment method (card, UPI, net banking or wallet) within 5–7 working days; your bank may take a few more days to show the credit.
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